Front Office/ Resort Ambassador
Overview
The Front Office/Resort Ambassador roles at Bertam Resort provide a dynamic opportunity to excel in guest service excellence. As a Guest Service Assistant, you'll manage reservations, register guests, and deliver 5-star service while handling inquiries and complaints professionally. For those passionate about creating memorable first impressions, the Lobby Ambassador role offers the chance to be the welcoming face of the resort, ensuring a seamless experience for all visitors and maintaining a secure and professional environment. Both positions emphasize exceptional communication, organisational skills, and a customer-focused approach, making them ideal for individuals aiming to build a career in hospitality.
GUEST SERVICE ASSISTANT
LOBBY AMBASSADOR
Opportunities
What to expect:
The Guest Service Assistant plays a vital role in ensuring a seamless and welcoming experience for all guests. Responsibilities include registering guests upon arrival, managing reservations, and providing detailed information about room options, rates, and amenities. Additionally, the Guest Service Assistant handles guest inquiries and resolves complaints with professionalism, adhering to a five-star service standard to maintain the highest level of guest satisfaction.
Qualifications:
The ideal candidate should possess a high school diploma or equivalent formal qualifications in office administration, secretarial work, or related training. Additionally, 2-3 years of experience in a similar role is required, along with a proven ability to create a welcoming and professional environment
What to expect:
The Lobby Ambassador will serve as the face of the resort, ensuring that all guests have a positive experience from the moment they enter the resort. The Lobby Ambassador is responsible for creating a welcoming and professional environment for all visitors and staff.
Qualifications:
The ideal candidate should possess a diploma or degree and additional education or certifications in hospitality, customer service is a plus. Previous experience in a customer service, hospitality, or security role is preferred. Experience working in a corporate environment is an advantage. Excellent verbal and written communication skills. Strong interpersonal skills with the ability to interact effectively with people from diverse backgrounds. Superior organisational and multitasking abilities. Proficiency in basic computer applications (e.g., Microsoft Office, IDS).
