Food and Beverages
Overview
At Bertam Resort, they place great importance on creating a welcoming and enjoyable dining experience for their guests. The Waiter/Waitress and Hostess/Captain are key members of their team, each contributing uniquely to the smooth operation of the resort’s dining services. The Waiter/Waitress ensures that guests’ needs are met promptly and with excellent service, helping to foster a positive and memorable atmosphere. Meanwhile, the Hostess/Captain sets the tone for the dining experience by providing a warm welcome and managing guest flow, ensuring a seamless start to their visit. Together, these roles play an integral part in delivering a high standard of hospitality, making each guest feel valued and cared for throughout their time at the resort.
Opportunities
Hostess/ Captain
Waiter/ Waitress
What to expect:
The Hostess/Captain is responsible for courteously greeting and escorting guests to their tables, ensuring they are comfortably seated. This role also involves acting as a liaison between the outlets and guests, delivering exceptional customer service to create an enjoyable and memorable dining experience.
What to expect:
The Waiter/Waitress is responsible for delivering exceptional customer service to ensure guests enjoy a memorable dining experience. By effectively managing guest needs and attending to requests, they create a welcoming atmosphere that enhances the overall dining experience.
Qualifications:
Preferred qualifications include a minimum certificate in Food & Beverage or a related certification/SPM, familiarity with POS systems, and at least two years of experience in the hospitality industry or a similar Food & Beverage role.
Qualifications:
Preferred qualifications include prior experience in a similar role (though not mandatory), familiarity with point-of-sale (POS) systems, and strong communication and interpersonal skills.
